Growing Solution

 Effective Date: 30-09-2025

This Privacy Policy (“Policy”) explains how Message (“Company,” “we,” “us,” or “our”) collects, uses, shares, and protects information relating to individuals who access or use our messaging application, website, and associated services (collectively, the “Services”). By using our Services, you consent to the practices described herein.

We value your trust and are committed to protecting your privacy in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant global privacy frameworks.

1. Scope and Applicability

This Policy applies to:

• All users of the Services, whether registered or unregistered.

• Data collected from or about you through our app, websites, advertising platforms, or third-party integrations.

• Both online and offline interactions you may have with us.
  
  

This Policy does not apply to third-party websites, applications, or services that are not owned or controlled by us, even if accessed through links in our Services.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Data You Provide Directly

• Messages and Communications: Content of text messages, media files (images, videos, voice notes), and metadata necessary to deliver and sync communications. Where possible, we employ end-to-end encryption to protect message content.

• Contacts: With your consent, we may access your phone’s contact list to enable easier communication with other users.
  
  

2.2 Automatically Collected Data

• Device Information: Hardware model, operating system, device identifiers, mobile carrier, network type, language, and time zone.

• Usage Data: Logs of app usage, including features accessed, frequency of use, and interactions with other users.

• Location Data: Approximate or precise location if you grant permission.

• Cookies and Similar Technologies: As detailed in Section 3.
  
  

2.3 Data from Third Parties

We may receive data about you from:

• Advertising partners for ad personalization.

• Analytics providers that help us understand app usage.

• Payment processors (if you make in-app purchases).
  
  

3. Cookies and Tracking Technologies

We and our third-party partners use cookies, tracking pixels, SDKs, and other similar technologies to provide, improve, and personalize our Services.

3.1 Types of Cookies We Use

• Essential Cookies: Necessary for the functioning of the Services (e.g., authentication, security).

• Performance Cookies: Collect usage statistics and diagnostic information.

• Functional Cookies: Remember preferences, such as language or chat settings.

• Advertising Cookies: Enable personalized ads and measure ad effectiveness.

3.2 Third-Party Tracking

Our Services integrate third-party SDKs (e.g., Google AdMob, Facebook Audience Network) which may collect device identifiers, ad interactions, and location data to deliver targeted advertising.

3.3 Cookie Choices

You may manage cookies through your device or browser settings. Disabling cookies may affect certain features of the Services.

4. How We Use Information

We use the information we collect for the following purposes:

• To provide and operate the Services, including message delivery and synchronization.

• To personalize user experience, including ad targeting and recommendations.

• To improve, test, and enhance features and functionality.

• To send administrative communications, policy updates, or support responses.

• To monitor, detect, and prevent fraud, abuse, or security incidents.

• To comply with legal obligations.
  
  

5. Advertising and Marketing

5.1 Personalized Advertising

We display advertisements within the Services, which may be personalized based on your device information, location, and usage behavior.

5.2 Third-Party Advertisers

Our advertising partners may use cookies and tracking technologies to collect data for targeted ads. They may also combine this data with information collected from other apps and websites.

5.3 Opt-Out Rights

You may opt out of interest-based advertising by adjusting your device settings (e.g., “Limit Ad Tracking” on iOS or “Opt out of Ads Personalization” on Android).

6. Sharing and Disclosure of Information

We do not sell your personal data. We may share your information in the following cases:

• Service Providers: With trusted vendors (e.g., cloud hosting, push notifications, analytics).

• Legal Compliance: If required by law, regulation, or court order.

• Business Transfers: In connection with mergers, acquisitions, or restructuring.

• User Consent: With your explicit consent for specific purposes.
  
  

7. Data Retention

• Messages are generally not stored on our servers after delivery unless you enable cloud backup.

• Account data and metadata may be retained as long as your account remains active.

• We may retain certain information to comply with legal obligations or resolve disputes.
  
  

8. Data Security

We implement technical and organizational measures, including:

• End-to-end encryption (where applicable).

• Firewalls and secure server infrastructure.

• Access controls and authentication measures.

However, no system is completely secure. You acknowledge that you share information at your own risk.

9. User Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access and Portability: Request a copy of your personal data.

• Correction: Update inaccurate or incomplete data.

• Deletion: Request deletion of your data, subject to legal requirements.

• Objection: Object to processing for direct marketing or legitimate interests.

• Withdraw Consent: Where processing is based on consent.
  
  

Requests may be submitted to [contact email].

10. Children’s Privacy

Our Services are not directed at children under the age of 13 (or the age of digital consent in your country). We do not knowingly collect data from children. If we discover that a child has provided personal data, we will delete it promptly.

11. International Data Transfers

Your data may be transferred to and processed in countries outside your residence, which may not offer the same level of data protection. We implement safeguards such as Standard Contractual Clauses (SCCs) to ensure compliance with GDPR and similar frameworks.

12. Legal Bases for Processing (GDPR-Specific)

We rely on the following legal bases:

• Consent: For advertising, cookies, and optional features.

• Contractual Necessity: To provide the core messaging functions.

• Legal Obligation: To comply with applicable laws.

• Legitimate Interests: For analytics, fraud prevention, and business operations.

13. California Privacy Rights (CCPA-Specific)

California residents may exercise the following rights:

• Request disclosure of categories and specific pieces of personal information collected.

• Request deletion of personal information.

• Opt-out of the “sale” of personal data (we do not sell data in exchange for money, but personalized ads may constitute “sharing” under CCPA).
  
  

14. Changes to This Policy

We may update this Policy periodically. If we make material changes, we will notify you through the Services or via email. The “Effective Date” at the top will be updated accordingly.

15. Contact Information

For any questions, requests, or complaints regarding this Policy, please contact us at:

Email: [Insert Email]